Added by on 2017-12-04

Cloud Imperium Game Recruiting QA Tester, 3D Vehicle Artist, Graphic Designer & Game Support Agent

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QA Tester

Description

Cloud Imperium Games is seeking a QA Tester to serve in our Manchester, UK studio. The QA Tester will work closely with the Senior QA team to find bugs, execute test plans, write up reports, and provide support for the Dev team.

Responsibilities:

• Complete tasks set by Senior QA staff.
• Work directly with QA staff at all CIG studios to coordinate testing efforts on all modules of the game.
• Ensure that the game meets the highest possible quality standards by putting processes in place to thoroughly test all aspects of the game.
• Highlight issues to Senior QA members, and push back when quality standards are in question.
• Actively work to form plans and tools for finding exploits.
• Ensure that QA provides work-in-progress development testing.
• Maintain an organized bug database, with clear written comprehension in bug reports and excellent communication.
• Complete test plans and regress resolved issues.
• Help develop and evolve new and existing Quality Assurance methodologies.

Requirements:

• Experience in a QA role.
• Good understanding of testing methodologies, test plan organization, and technical requirements.
• Strong time-management skills with the ability to focus on priorities, manage change and be flexible to changing requests.
• Proficiency in MS Office and the use of defect tracking tools, e.g. Hansoft, Jira, DevTrack.
• Exemplary written and verbal communication skills.
• Proven ability to work under rapid development cycles.
• Open-minded personality and a team-player.
• A thorough knowledge of videogames across multiple platforms.
• A good eye for detail.
• Natural curiosity and an enthusiasm for finding bugs.
• Be happy working individually or as part of a team.
• The ability to work under pressure and to tight deadlines.
• Proficient writing skills.

Pluses:

• Experience working on MMOs and large-scale multiplayer games.
• Familiarity with the CryEngine.
• Experience working with multiple studios in a distributed environment.
• Skilled at working with developers in multiple regions around the world.
• Extensive knowledge and experience using Jira.
• Love of science fiction and space combat simulations.

Apply here:- recruitment@cloudimperiumgames.com
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3D Vehicle Artist

Description

Cloud Imperium Games is the ground breaking development team behind the highly anticipated space sim Star Citizen. We continue to set higher standards of quality and push the boundaries on what is possible in a modern game engine. We are a group of talented developers in a fast-paced environment and encourage ownership and thinking on your feet. Join our team of star-performers in pushing the envelope on in game visuals.

Foundry 42 is looking for artists with experience working in hard surfaces. Our artists are responsible for working closely with designers to create ships of all shapes, setup in strike teams, you will be work together to craft these beautiful flying multiplayer levels.
The ideal candidate has a good understanding of vehicle/industrial design, our ships require a strong degree of technical knowledge both in the software we use and the function areas that need to be developed to make a fully functioning ship for the Star Citizen universe. They work well and communicate with designers and other disciplines in a collaborative team oriented development process.

Responsibilities

Working from concept models and images turn them in fully functioning and flyable works of art – the work is both exteriors and mainly interiors.
Collaborate with designers, technical artists, and partner studios to understand and implement correct file naming, and directory structure requirements within the engine’s and game’s limitations.
As part of a team, maintain the high standards of modelling, texturing, PBR material creation and manufacturer design cues to provide consistent and high quality models.
Work with technical artists and animators to deliver ‘animation’ ready solutions, landing gear, cockpits, cargo doors, ejection seats.

Requirements

Hard surface modeling experience.
Strong working knowledge of 3DS Max and Photoshop
An eye for detail while maintaining efficient model making
Experience applying and tweaking shaders.
A keen eye for Industrial Design
Excellent sense of form, mass and volume.
Passion for pushing the state of the art in asset fidelity and production techniques.
High degree of self-motivation and initiative.
International travel may be required as part of the role.

Pluses

Experience with Cry Engine.
Experience using ZBrush or Mudbox for organic shapes.
Knowledge and/or experience with PBR (physically based rendering).
Strong verbal and written communication skills.
An avid gamer.
A love of Sci-Fi
Experience in vehicle or industrial design.

Apply here:- recruitment@cloudimperiumgames.com
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Graphic Designer

Description

The successful applicant will apply their Graphic Design skills to the universe of Star Citizen. You will be responsible for coming up with company brands / identities, logos, advertisements, shop front displays and numerous other tasks that help enrich and shape the player’s experience of a living, breathing, believable universe.

Job Description

* Work within a UI team to create all types of 2D graphical artwork for the world of Star Citizen – posters, advertisements, screens, logos, decals, etc.
* Create corporate ID packages for the various brands and corporations within the Star Citizen universe
* Work with the UI and Art Directors to create and develop designs to be used by the development team

Requirements

* Possession of creative flair, versatility, conceptual / visual ability, and originality
* A strong understanding of brand, colour, and typography
* Demonstrable graphic design skills with a strong portfolio
* Ability to interact, communicate, and present ideas clearly
* Proficient with industry leading software and technologies (InDesign, Illustrator, Photoshop etc.)
* Accuracy and attention to detail
* Professionalism regarding time and deadlines
* International travel may be required as part of the role

Bonus

* Strong understanding of Font creation packages and ability to create your own

Location: Wilmslow, Cheshire, UK

Apply here:- recruitment@cloudimperiumgames.com
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Game Support Agent

Description

The Game Support Team at Cloud Imperium Games is a public-facing team responsible for relaying the status of the Live service to players (including downtime schedules, known issues, and publish information), troubleshooting individual and service-wide problems, helping people understand and enjoy the game, developing ways of driving interest and engagement through one-to-many events and communications (such as playtests, chats, and Reddit posts), and turning reports and feedback into solutions and improvements for Star Citizen.

The Game Support Agent will also provide various levels of technical and game problem resolution to the backers and players of Star Citizen by diagnosing and troubleshooting a wide variety of subjects including (but not limited to): Initial installation, patching, and loading the game; account access; assessing game client performance by reviewing players’ hardware and software setups; verifying and entering bugs into tracking software; helping players navigate and learn the website, the launcher, and the game; administering the game environment to keep it safe and secure; and communicating publicly with players on live service issues through email, forums, and various online sites popular with our community.

An additional primary task for this group is to help players maintain the integrity and security of their account by assisting with hacked accounts and tracking down surreptitious activity on the service using a variety of forensics tools and logs.
Example solutions include: installing/uninstalling/reinstalling software applications; verifying proper hardware and software set up; power cycling equipment; assisting with navigating around application menus; testing software bugs; reviewing potentially fraudulent monetary transactions; reviewing game logs to identify service problems. Support is provided in email and on forums and websites, where clearly communicated solutions are provided in a fun, light-hearted, user-friendly manner. Staff will perform related work as required.

Additional tasks will included assisting with fraudulent transactions and chargebacks, as well as all investigating the in-game effects of those actions.

Responsibilities:

• Deliver a fun level of service and support to our dedicated Star Citizen backers and players, using email, forums, in-game communications and online websites;
• Interact with players both privately and publicly to provide and process information in response to inquiries, concerns, and requests about products and services;
• Help manage and run our public play sessions and collect feedback for the development and executive teams;
• Gather players’ information and determine the issue by evaluating and analyzing the symptoms and working with QA and Production to get information into the development pipeline;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, local networking, and players’ installed hardware and software;
• Follow standard processes and procedures while being allowed to creatively solve problems;
• Redirect problems to appropriate resource;
• Offer alternative solutions where appropriate with the objective of keeping players happy and playing the game;
• Coordinate with our teams across the globe;
• Stay current with system information, changes and updates by learning and playing Star Citizen. Encyclopedic knowledge of the game will be required.

Requirements:

• Proper online communication etiquette;
• Ability to speak and write clearly and accurately in English with a demonstrated proficiency in typing and grammar;
• Working knowledge of Windows-based software computer applications and equipment;
• Knowledge of online game communities and player relations and support principles and practices;
• Effective listening skills;
• Willingness to co-operate with others and work to the greater good;
• Multi-tasking capabilities;
• Willingness to be flexible on schedule during peak play periods and during game updates
• Must be able to sit for long periods of time
• Must be willing to work through online video and chat with colleagues across the globe
• Reports to: Game Support Manager

Competencies:

• Exemplary attendance and punctuality
• Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
• Focuses and guides self and team members in accomplishing work objectives.
• Interacts with others in a way that gives them confidence in one’s intentions and those of the organization.
• Clearly conveys and receives information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener.
• Makes players and their needs a primary focus of one’s actions; developing and sustaining productive player relationships.
• Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.
• Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.
• Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
• Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective player solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.
• Has a high degree of patience navigating a variety of troubleshooting situations.
• Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Please Note: Individuals submitting resumes or otherwise responding to employment opportunities are NOT considered applicants until they apply for a particular position and have been invited to complete the company’s employment application.

Apply here:- recruitment@cloudimperiumgames.com
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