Added by on 2015-02-11

Crytek Recruiting Senior Customer Support Manager

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Senior Customer Support Manager

Category: Other
Company: Crytek
Location: Frankfurt (Germany)
Start Date: immediately

Job Description

Crytek is looking for an experienced Senior Customer Support Manager to head up customer service for Crytek’s online service titles. The ideal candidate is an experienced customer service manager with excellent organizational, customer service, project & people management skills, as well as excellent written and verbal communications.


Establish customer service procedures to deal with inquiries and issues relating to Crytek online service, products and customer accounts via an in-game chat-based client, phone, and email.
Build up and lead the customer service function of Crytek, using outsourcing, internal resources, or a combination of both.
Investigate and follow up on inquiries and issues to ensure they are resolved in the most efficient manner possible.
Perform data entry and order processing functions.
Establish procedures to provide information to customers on in-game related issues, account status, transactions, and billing issues.
Liaise closely with the Game teams regarding customer feedback and behavior to continuously build & maintain high quality of on-line gaming service.


3+ years of professional experience in a Senior Customer Support Manager capacity.
Experience of and strong sense in Online Game Customer Services.
Excellent English communication and writing skills.
Excellent troubleshooting skills.
Strong motivation and high level of commitment.
Excellent teamwork and management skills.
Able to work independently.
Strong multi-tasking ability.
Experience working with confidential customer account information.
Strong knowledge of Windows-based operating systems.
Proficiency with Microsoft Office, or equivalent tools.
Passion for video games.
Agile with a “can do” attitude – must strive to find an answer using available resources .
Willing to relocate to Frankfurt am Main area, Germany.


Fluent in other European languages.
In-depth knowledge of Crytek games.
In-depth knowledge of Online service based games.
Previous customer service management/leading experience .

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