Added by on 2015-01-13

DHX Media Recruiting Client Services Coordinator

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Client Services Coordinator

Job Title: Client Services Coordinator
Job Category: Project Management
Department: Distribution Operations
Type: 1 Year Contract
Location: Toronto, ON, Canada

Description: Responsible for the fulfillment of all contractual delivery requirements to clients made by the positions’ assigned sales associates. Also responsible for the accessing of all foreign language AV and support materials for the Client Services team.

Responsibilities:

Works with assigned sales associates to determine upcoming client needs;
Negotiates with clients to work out technical delivery needs and schedules, and ensures all agreed delivery terms in the contracts are met in a timely manner;
Manages the creation of foreign language dubs for assigned contracts when required;
Locates foreign language versions for assigned contracts as well as other members of the Client Services team when requested;
Responsible for the outsourcing of work to an outside lab when required;
Works with Library Services to manage the delivery of metadata and custom artwork for all assigned sales contracts when required;
Resolves any delivery related issues that arise from any client in the assigned sales associates’ territories, including but not limited to missing materials, technical rejections, and small project requests;
Keeps records of all deliveries following the set departmental protocols;
Updates rights management database with all completed delivery dates and sends information to accounting as required.

Required skills:

Post Production or Digital/Broadcast delivery experience;
Excellent spoken and written English;
Well versed in Excel, Word & Microsoft Office;
Previous client services and project management experience an asset.

To apply, send your Resume, Cover Letter to: hr.toronto@dhxmedia.com
We appreciate your interest, however due to the number of applications received, we are only able to contact those candidates selected to proceed in the recruitment process.

NO PHONE CALLS PLEASE.

DHX Media is an inclusive employer and we encourage applications from all qualified individuals. Accommodation is available under the Ontario Human Rights Code.
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