Added by on 2015-02-10

Framestore Recruiting Desktop Support Analyst

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Desktop Support Analyst

Category: Analyst
Company: Framestore
Location: London (United Kingdom)
Start Date: immediately

Job Description

Desktop Support Analysts are responsible for providing technical and user support for a network of Windows PC, Mac, iPad, Android, office applications, printers and telephone systems.


Set up and maintain computers within a Windows XP/7 and TCP/IP network
Perform computer administration including operating system upgrades and the installation and support of MS Office and other business software packages
Install, maintain and upgrade computers and peripherals as required
Diagnose computer hardware and network problems
Work with senior colleagues to resolve advanced user requests as needed
Respond to user support requests on software and hardware problems
Provide feedback to team on methods to improve client satisfaction

Essential Skills:

Degree or equivalent qualification in IT or a related technical field
Experience working in a networked computer environment
Proven knowledge of PC hardware, software and networks
Must be self-motivated with the ability to efficiently organise multiple concurrent tasks
Excellent verbal communication and customer service skills
Enthusiasm and the ability to work well in a team environment

Apply here:-
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