Added by on 2015-04-01

Industrial Light & Magic Recruiting Desktop Systems Specialist II & HR Coordinator

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Desktop Systems Specialist II

Category: Other
Company: Industrial Light & Magic
Location: Vancouver (Canada)
Start Date: immediately

Job Description

Company: Industrial Light & Magic Vancouver

The Client Support Specialist provides high performance operations support and field support work for the ILM production environment. Specialist in Linux and Mac systems. Windows administration experience a plus.
Efficient installation and configuration of software as well as troubleshoot and repair of malfunctioning software in a Linux and Windows environment.
Manage end user expectations and systems issues using technical and client service skills.
Proactively analyze existing processes, identify areas for improvement and propose achievable solutions.
Actively participate in ongoing process creation, improvement discussions and projects in both an individual and group setting.
Manage break-fix expectations with staff and effectively communicate changes accordingly.
Setup and upgrade computer systems in a networked environment with minimum end user interruption.
Research and recommend hardware and software solutions as needed.
Properly integrate devices such as printers, scanners, and digitizing tablets with Linux, Macintosh and Windows systems.
Troubleshoot and repair, or arrange for repair of, defective computer equipment.
Effectively communicate status of issues and projects in progress to concerned parties on a timely basis.
Identify and recommend solutions to technical issues as needed.
Document and communicate system support issues with end users, IT staff, and management.
Plan, develop, and maintain individual project schedules.
Must be willing to participate in a rotating on-call schedule.
Perform special projects as needed.


2-4 years of desktop support experience in a fast-paced production environment.
Excellent technical verbal and written skills.
Experience supporting 3D artists and software developers or working in a creative environment a plus.
Excellent understanding of technology and the role of the client in relation to the larger IT infrastructure.
Strong skills in Linux operating systems (CentOS primarily) and/or Macintosh operating system (OSX). Command line experience required. Remote management and scripting experience helpful.
Windows 7 operating system experience a plus.
Able to communicate in a professional and friendly manner with co-workers and customers.
Self-starter, energetic, strong organizational skills and ability to prioritize workload.
Familiarity with Microsoft Office, Outlook, and Web Browsers.
Team player that strives to maximize team/department performance.
Detailed-oriented and be able to handle a variety of tasks in an efficient manner.
Able to manage time effectively, triage and prioritize based on production needs.
A+ Certification or MCDST Certification is a plus.
Able to lift 50lbs on a regular basis.
Able to climb a flight of stairs.

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HR Coordinator

Category: Human Resources
Company: Industrial Light & Magic
Location: Singapore (Singapore)
Start Date: immediately

Job Description

Company: Lucasfilm Animation Company Singapore

The HR Coordinator provides support for a full spectrum of HR functions, with emphasis on compensation and benefits administration, offering value added service to internal customers in a fast paced environment.
Responsible for managing the monthly payroll process.
Liaise with external payroll vendor and internal department (Finance) for all payroll related matters.
Ensure timely and accurate submission of payroll changes, CPF matters, Income Tax submission, tax clearance, annual tax filing requirement, reservist claims, unpaid leave deduction, extended maternity leave claims etc. to payroll vendor for timely payroll processing.
Assist in the annual salary review exercise and follow-up on employee status change such as confirmation, promotion, transfer and separation cases.
Act as a day-to-day compensation interface for HR and employees in assigned areas. Provide internal customers with compensation communication as needed.
Liaise with medical benefits providers to understand market practices and conducts group meetings to explain benefit program changes.
Manage the roll out of benefits programs.
Administer employees’ and dependents’ insurance enrolment and termination.
Administer medical, dental and vision care claims on a timely basis.
Update and maintain employees’ leave records.
Research best market practices to assist Asst HR Manager with annual review medical benefits policy and guidelines to ensure competitiveness.
Ensure that all payroll payments are in accordance with local statutory and company policies.
Assist with the implementation and coordination of HR processes.
Assist in HRIS implementation, ensuring data and reports accuracy.
Perform monthly audit of new hire information to employment records.
Serve as an escalation point for personnel and employee relations issues and provide guidance and intervention, as needed, to resolve personnel issues.
Assist and/or co-ordinate the implementation of people programs and initiatives
Assist with any other special projects as needed.


Bachelor’s Degree in a related field or a combination of education and experience that would approximate this level of professionalism.
At least 6 years as a HR Generalist in a MNC fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient.
Ability to demonstrate a high level of professionalism, confidentiality and maturity in interacting and communicating effectively with an international team, including all levels of staff.
Strong communication, interpersonal and influencing skills coupled with maturity and impact to establish good working relationships across the organization is critical to the success of this role.
Must be very people oriented, but yet able to strike a good balance between meeting the objectives of the organization and those of the employees.
Excellent organizational and follow through skills a must, with high level of attention to detail and accuracy.
Must be proficient with the following software; MS Word, Excel, and Outlook.

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