Added by on 2014-11-07

Industrial Light & Magic Recruiting IT Client Support Specialist

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IT Client Support Specialist

Category: Other
Company: Industrial Light & Magic
Location: Vancouver (Canada)
Start Date: immediately

Job Description

The Client Support Specialist provides high performance operations support and field support work for the ILM production environment. Specialist in Linux and Mac systems. Windows administration experience a plus.
Efficient installation and configuration of software as well as troubleshoot and repair of malfunctioning software in a Linux and Windows environment.
Manage end user expectations and systems issues using technical and client service skills.
Proactively analyze existing processes, identify areas for improvement and propose achievable solutions.
Actively participate in ongoing process creation, improvement discussions and projects in both an individual and group setting.
Manage break-fix expectations with staff and effectively communicate changes accordingly.
Setup and upgrade computer systems in a networked environment with minimum end user interruption.
Research and recommend hardware and software solutions as needed.
Properly integrate devices such as printers, scanners, and digitizing tablets with Linux, Macintosh and Windows systems.
Troubleshoot and repair, or arrange for repair of, defective computer equipment.
Effectively communicate status of issues and projects in progress to concerned parties on a timely basis.
Identify and recommend solutions to technical issues as needed.
Document and communicate system support issues with end users, IT staff, and management.
Plan, develop, and maintain individual project schedules.
Must be willing to participate in a rotating on-call schedule.
Perform special projects as needed.


2-4 years of desktop support experience in a fast-paced production environment.
Excellent technical verbal and written skills.
Experience supporting 3D artists and software developers or working in a creative environment a plus.
Excellent understanding of technology and the role of the client in relation to the larger IT infrastructure.
Strong skills in Linux operating systems (CentOS primarily) and/or Macintosh operating system (OSX). Command line experience required. Remote management and scripting experience helpful.
Windows 7 operating system experience a plus.
Able to communicate in a professional and friendly manner with co-workers and customers.
Self-starter, energetic, strong organizational skills and ability to prioritize workload.
Familiarity with Microsoft Office, Outlook, and Web Browsers.
Team player that strives to maximize team/department performance.
Detailed-oriented and be able to handle a variety of tasks in an efficient manner.
Able to manage time effectively, triage and prioritize based on production needs.
A+ Certification or MCDST Certification is a plus.
Able to lift 50lbs on a regular basis.
Able to climb a flight of stairs.

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