Added by on 2016-07-27

Pixar Animation Studios Recruiting Front Line Support Engineer

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Front Line Support Engineer, Animation

Location: Emeryville, CA
Job #: 1709



Pixar’s Software R&D Team is responsible for developing and maintaining Pixar’s in-house, movie production software. We are looking for someone to provide world-class customer support for our animators, troubleshooting issues and providing workarounds. In this role, you will be interacting directly with the creative and brilliant artists who produce Pixar’s feature and short films, and the talented engineers who create their world-class tools. You will be providing in-person assistance to production users adopting new software in a fast-paced, real-world production environment.


Provide world-class user support, troubleshooting issues and providing workarounds
Reproduce bugs filed by users and thoroughly document findings in bug tracking database
Explore workflows to gain a deeper understanding of the user experience
Analyze and report performance characteristics of the tools when investigating issues
Provide regular feedback about the tools usage in terms of performance, stability, trends, etc. to developers and QA


Minimum of 2 years professional-level experience in fast-paced, deadline-driven, technical work environments
Proven ability to work directly with end-users, helping to solve unique technical challenges
Proven ability to work closely with developers and QA
Excellent communication skills
Self-directed, detail-oriented and patient
Knowledge of QA methodology, processes, and tools necessary
Direct experience using software under Unix required


Comfortable using debuggers, and memory and performance analysis tools
Experience with 3D graphics applications such as Maya, Houdini, Katana, etc.

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