Added by on 2018-02-03

Director of Live Support – Psyonix (Rocket League) – San Diego

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Director of Live Support

Psyonix is looking for a full-time Director of Live Support to join our team in San Diego, CA. As Director of Live Support you will help establish best practices for Psyonix game quality, where you will plan, develop, and execute the overall QA and Customer Care strategies company-wide.

Responsibilities Include:

• Setting the vision and tone for all Psyonix and Rocket League live support services, including Quality Assurance, Customer Care, and Localization
• Working directly with Production, Development, Communication, and Business Intelligence teams to coordinate and facilitate efficient conversation between them and the Live Support group
• Driving gains in customer satisfaction by ensuring that important issues are addressed and prioritized rapidly at every stage
• Advocating effective processes at all release phases, including the pre- and post-release states
• Monitoring community feedback, customer care reports, and internal data to identify key problems that should be addressed for the live product
• Analyzing data to provide Studio Management with essential information
• Evangelizing Customer Care strategies and its benefits to all internal teams
• Negotiating relevant contracts on an end-to-end basis
• Leading and building an effective and efficient team while mentoring sub-department managers for hiring and coaching best practices
• Other duties as assigned

Ideal Candidate Must Have:

• At least 8 years of management experience in related fields
• Strong written and verbal communication skills with an attention to detail
• Excellent analytical thinking, analysis, and problem-solving skills
• The ability to support or manage and implement project tasks with shifting priorities
• Proficiency with the Microsoft Office Suite
• Proficiency with the Google Apps Suite
• Strong self-motivation and work ethic
• A team-focused outlook
• A willingness to be “on-call” outside of business hours

Pluses:

• A passion for gaming
• A knowledge of Rocket League and its community

Requirement for Submission:

• Resume
• Cover Letter, which should include:

– Why you are interested in working at Psyonix
– What games you are currently playing (if applicable)
– What skills you bring to the job that are unique to you
– Any other relevant information about yourself

NOTE: Applications missing the materials listed above will not be considered

Please apply on-line: https://psyonixhr.wu…f-live-support/
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