Added by on 2014-12-10

Rockstar Games Recruiting Systems Administrator

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Systems Administrator

Category: Administrator
Company: Rockstar Games
Location: London (United Kingdom)
Start Date: immediately

Job Description

Rockstar London is searching for a Systems Administrator to provide first line and second line support to end users, maintain and configure local site servers and applications, and provide global infrastructure support and maintenance as directed by IT management.


Provide support to end users in Rockstar London and corporate sites on all local IT hardware and software issues.
Install, configure and maintain local IT hardware and software according to policies in place.
Identify the cause of hardware and software failures and provide corrective action to rectify the problem.
Identify solutions which will reduce or eliminate the re-occurrence of hardware and software problems.
Ensure email and other communication systems are operating properly, efficiently, and in accordance with corporate security and retention policies.
Answer queries and provide OS and Office application support to end users.
Assist in the development of and to adhere to standardised hardware and software installation and support procedures.
Make suggestions for upgrades and timely replacement of hardware and software packages across the company.
Ensure that the backup of all site systems are fully working and tested.
Provide support to other business units in the company as directed by IT management.
Ensure IT Issues are being resolved in a timely manner according to the policies in place. Maintain asset database, maintenance contracts and carry out regular hardware and software audits.
Document and maintain accurate installation and procedure guides.
When necessary working late hours or early start, and willingness to log in remotely out of office hours to help with emergency requests from staff.

Key Skills

Proven excellent customer service skills.
MCSE qualified, CCNA or equivalent experience.
Attention to detail and high degree of accuracy in recording and reporting.
Excellent communication skills.
Proven track record of Supporting Microsoft products in a networked environment.
Strong knowledge of Microsoft applications.
Ability to interact with end users to successfully resolve queries and problems.
Ability to translate technical jargon into plain English.
Ability to work independently, using own initiative.
Understanding of ITIL processes.
Games consoles – A good knowledge of previous gen consoles (Xbox 360, PS3) and current gen (Xbox One, PS4) is necessary. Any knowledge of development kits are a plus with a real passion for the games and the industry.
Perforce/SVN/Repository – The studio uses a SVN tool called Perforce every day, it is used to track changes in code. Any experience in this sort of software is a plus.

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