Added by on 2017-03-22

Weta Digital Recruiting Systems Remote Support Engineer & Project Manager

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Systems Remote Support Engineer (LA Based)

Category: Other
Company: Weta Digital
Location: Wellington (New Zealand)
Start Date: immediately

Job Description

The Systems Remote Support Engineer is an extension of Weta Digital’s Support and IT services, based in one of our remote offices.
While, the Support Engineer is the first port of call for desktop machines, laptops, monitors, software issues, installation, licenses, computer set-ups , relocations and general helpdesk; they also provide technical assistance with conference room audio-visual set-ups, HiDef stations, troubleshooting conference calls, and issues with VOIP phones.
The Support Engineer provides IT assistance to customers, and maintains and upgrades workstation-based hardware and software, as well as some related IT services.
This is a sole charge position and we are looking for keen candidates who can fulfil the below role requirements:

Role Requirements:

– Install, configure and upgrade hardware and software
– Provide timely support, including talking through a series of actions over the telephone, resolving issues in person or over networks, procedural documentation or written instruction, and relevant reports
– Adhere to all confidentiality and information standards, uphold processes policies and best practices, act with integrity
– Work independently, manage time and communicate effectively (both written and spoken) with internal customers and other colleagues
– Establish good working relationships with customers, colleagues and vendors
– Maintain accurate inventory records
– Manage IT resources and ensure they are organised, implemented and utilised both prudently and appropriately
– Diagnose and provide solutions for reported hardware and software issues
– Monitor and update our request tracking systems
– Test and evaluate new technology
– Complete project work or assigned tasks as required
– Ensure IT equipment and cabling is stored in a presentable and tidy fashion
– Follow correct purchasing procedures
– Write technical procedures and documentation
– Maintain and increase skills and knowledge

Skills Required:

– A good understanding of computer hardware, relevant applications and operating systems
– Experience with Linux operating systems and/or systems administration
– An understanding of networking suitable to allow network related trouble-shooting
– An understanding of GIT suitable to troubleshoot user issues
– Well-versed in Weta Digital security policies and procedures
– IT support related qualification or equivalent experience

Desired Skills:

– Experience with all network operating systems and/or systems administration (Linux, Mac, Windows)
– Senior: Specialist knowledge of one or several areas to an advanced level
– Prior experience in the VFX production, entertainment, media or gaming industries

Please note: Candidates must be US Citizens or legal to work in US.

If this sounds like you – we would love to hear from you! Please fill out our online questionnaire at and send your resume through to us at:

Project Manager

Category: Other
Company: Weta Digital
Location: Wellington (New Zealand)
Start Date: immediately

Job Description

Work closely with the Heads of Department to manage teams of researchers and developers working on support, pipeline integration and R&D projects.


• Develop business cases for all the department RnD projects, including: business requirements, business reasons, estimated costs and resources.
• Regularly report on progress, success & deviations to all stakeholders
• Identify and include tasks such as integration, testing, documentation, training, infrastructure changes, communication
• Works for the Project Owner/Sponsor
• Works with a Project Lead, domain knowledge expert
• Creates project analysis (stakeholder, risk, scope, cost)
• Drives project(s) to deliver in scope, cost and time
• Help coordinate work with teams in other departments.
• Creates project post mortems and cultivates sharing of knowledge, both internal to project team and externally to wider development group.
• Manage support processes, including monitoring, reporting and escalation.
• Monitor progress of projects and keep track of tasks, milestones, costs and priorities.
• Help department crew achieve their goals and satisfy their requirements.
• Monitor and maintain the wellbeing of the team.
• Record, communicate and monitor additional action items from meetings.
• Monitor issues and risks, propose solutions, escalate as needed to resolve.
• Identify and implement improvements to project management documents and processes.

Required Qualifications

• 5+ years experience in project management of complex software development and/or research projects.
• Familiarity with tools in use at Weta such as JIRA, Gantt charts, Excel, Word
• Great communication and people skills.

Desirable Qualifications

• Degree in Information Systems or similar.
• Experience in Agile project methodology.
• Experience in VFX, film or video game production
• Some knowledge of computer graphics
• Software development experience

If this sounds like you, please fill out the online questionnaire at and send your resume to:
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